Warranty policy
Standard products are covered for 12 months from delivery/installation (up to 18 months from the production date).
The Alpha line is covered for 06 months (up to 12 months from the production date).
- The product is within the warranty period.
- Defects caused by manufacturing or installation.
- The warranty label is intact.
- Damage from breakage, cracking, deformation, fire or water: material cost charged, labor free.
- Out-of-warranty products: repair support at a preferential price.
- Dealers: contact Customer Care and send a request form with details of the damaged part (no need to send the whole product).
- Individual customers: scan the QR2 code on the product label and choose “warranty claim”.
- Requests are handled within 07 working days.
All products are e-warranty activated right after purchase. You can look up by serial number or label code. See the e-warranty activation guide (Vietnamese).
Warranty claim process
Contact customer care
Dealers contact customer care, or individuals scan the QR2 code on the label.
Submit request
Send the warranty request form and describe the damaged part.
Receive & process
Xuân Hòa inspects, confirms and carries out the warranty.
Completed
Handled within 07 working days.
Need warranty support?
Call hotline 1800 6692 or email [email protected].